InstaShow tours are set in 30-minute increments. If no tour is scheduled after the current tour, the visitor will have an opportunity to extend their tour for an additional 15 minutes.
Yes, everyone who is assigned to the property will be included in all notifications from scheduled tours to visitor chats. Notifications can be managed depending on team member roles.
Owners/managers use our robust scheduler to set the times and dates the property available. The recommended availability is 8am to 8pm or hours when your staff is available to manage chats during tours.
If the visitor requests the Owner of the listing to be present, yes. But, if they chose No and you have a bluetooth lock assigned to the listing, they can take a self-tour.
No. The visitor does not have to complete the Identification again. We do verify that the user that created the account is the same user accessing your property at the door with live biometric verification, we use that verification to unlock the door.
We leave that up to you as the owner/manager, you can have the visitor cover the tour fee using visitor pay which also provides additional verification of the visitor’s identity before scheduling a tour. We recommend the visitor pay setting.
